PRIVACY POLICY

Last updated: June 28, 2025

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Apps
• Contact us for support
• Participate in surveys or feedback

This information may include:

• Identity Data: Name, username, or similar identifier
• Contact Data: Email address, phone number
• Profile Data: Preferences, feedback, and survey responses
• Usage Data: Information about how you use our Apps

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our Apps:

Device Information:

• Device type, model, and manufacturer
• Operating system and version
• Screen resolution and device settings
• Unique device identifiers (such as IMEI, Android ID, or advertising ID)
• IP address
• Mobile network information

App Usage Information:

• Features you use and time spent in the app
• App performance data and crash reports
• Session information and interaction data
• In-app actions and preferences

Location Information:

• With your explicit permission, we may collect precise location data (GPS coordinates)
• We may also collect approximate location data based on IP address or network information
• You can control location permissions through your device settings

2. HOW DO WE COLLECT YOUR INFORMATION?

We collect information through various methods:

• Direct Collection: Information you provide directly through app interfaces, forms, or communications
• Automatic Collection: Through app analytics, usage tracking, and device sensors
• Third-Party Sources: From integrated services, analytics providers, and advertising partners
• Cookies and Similar Technologies: Local storage, session data, and tracking technologies

3. HOW DO WE USE YOUR INFORMATION?

We process your information for the following purposes:

Core App Functionality

• Provide and maintain our Apps
• Process transactions and manage user accounts
• Authenticate users and prevent unauthorized access
• Enable core app features and personalization
• Save user preferences and app settings

Service Improvement

• Analyze app usage to improve functionality
• Conduct research and development
• Test new features and measure performance
• Generate analytics and usage statistics

Communication

• Send important service notifications
• Provide customer support
• Respond to user inquiries and feedback
• Send promotional communications (with consent)

Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our terms of service
• Resolve disputes and legal claims
• Maintain app security and stability

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information in the following situations:

Service Providers

We share data with third-party vendors who perform services on our behalf:

• Cloud Storage Providers: For data hosting and backup
• Analytics Services: For app performance and usage analysis
• Customer Support Tools: For handling user inquiries
• Payment Processors: For transaction processing (if applicable)
• Marketing Platforms: For promotional communications (with consent)

Business Transfers

Your information may be transferred in connection with:

• Mergers, acquisitions, or asset sales
• Bankruptcy or reorganization proceedings
• Due diligence processes

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws and regulations
• Respond to legal requests (subpoenas, court orders)
• Protect our rights and property
• Ensure user safety and prevent harm
• Investigate potential violations of our terms

Advertising Partners

If our Apps contain advertising, we may share certain information with:

• Ad networks and advertising platforms
• Analytics providers for ad performance measurement
• Third-party advertisers (in aggregated, non-identifiable form)

5. THIRD-PARTY SERVICES AND INTEGRATIONS

Our Apps may integrate with third-party services, including:

Analytics Services

• Google Analytics: App usage and performance tracking
• Firebase Analytics: User behavior and crash reporting
• Custom Analytics: Internal tracking and measurement tools

Advertising Networks

• Google AdMob: Mobile advertising platform
• Facebook Audience Network: Social media advertising
• Other Ad Networks: Various mobile advertising services

Social Media Integration

• Authentication through social media accounts
• Social sharing functionality
• Social media analytics and tracking

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Data: Until you delete your account or request deletion
• Usage Data: Typically 24-36 months for analytics purposes
• Support Communications: Up to 3 years for customer service records
• Legal Data: As required by applicable laws and regulations
• Cached Data: Automatically deleted based on technical requirements

When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in backups for technical reasons but will be isolated from further processing.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organizational security measures:

Technical Safeguards

• Data encryption in transit and at rest
• Secure authentication mechanisms
• Regular security updates and patches
• Access controls and permission systems
• Monitoring for security threats

Organizational Measures

• Employee privacy training
• Limited access to personal data
• Regular security audits and assessments
• Incident response procedures
• Data processing agreements with vendors

8. DO WE COLLECT INFORMATION FROM MINORS?

If we learn that we have collected personal information from a child under 13 without parental consent, we will:

• Immediately delete such information from our systems
• Take reasonable measures to prevent further collection
• Notify parents/guardians if contact information is available

If you believe we have collected information from a minor, please contact us immediately at support@kilobytegroup.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Understand how your information is being processed

Correction and Updates

• Correct inaccurate or incomplete information
• Update your personal details and preferences
• Modify your account settings

Deletion and Erasure

• Request deletion of your personal information
• Cancel your account and associated data
• Withdraw consent for data processing

Control and Limitation

• Object to certain types of data processing
• Restrict how your information is used
• Opt-out of marketing communications
• Control privacy settings within the app

Complaints

• File complaints with relevant supervisory authorities
• Contact us directly about privacy concerns
• Seek legal remedies for privacy violations

10. DATA DELETION RIGHTS

How to Request Deletion

1. In-App: Use the "Delete Account" feature in app settings (if available)
2. Email: Send a deletion request to support@kilobytegroup.com
3. Include: Your account identifier and specific deletion preferences

What Gets Deleted

• All personal account information
• Usage history and preferences
• Communications and support records
• Associated app data and settings

Deletion Timeline

• Immediate: Account deactivation and access removal
• 30 days: Complete data deletion from active systems
• 90 days: Removal from backup systems and caches

Data We May Retain

For legal or technical reasons, we may retain:

• Aggregated, anonymized analytics data
• Information required for legal compliance
• Data necessary for security and fraud prevention
• Technical logs for system stability (anonymized)

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties who receive information

Right to Delete

• Request deletion of personal information
• Exceptions for legally required retention
• Confirmation of deletion actions taken

Right to Opt-Out

• Sale of personal information (we do not sell personal information)
• Targeted advertising based on personal information
• Automated decision-making processes

Right to Non-Discrimination

• Equal service regardless of privacy rights exercise
• No penalties for asserting privacy rights
• Alternative services may have different features or pricing

To exercise these rights, contact us at support@kilobytegroup.com or visit our California Privacy Rights Portal (if available).

13. DO WE MAKE UPDATES TO THIS POLICY?

We may update this privacy policy from time to time to reflect:

• Changes in our data practices
• New legal requirements
• App feature updates and improvements
• User feedback and best practices

How We Notify You

• Email notifications for significant changes
• In-app notifications about policy updates
• Prominent notices on this page about revisions
• Version history showing what changed

When Changes Take Effect

• Updates are effective immediately upon posting
• Continued use of our Apps constitutes acceptance
• Material changes may require separate consent
• We may provide advance notice for significant modifications

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. HOW CAN YOU CONTACT US?

If you have questions or comments about this policy, want to exercise your privacy rights, or need support: